Our Terms and Conditions

Perfectly prepared for your holiday at the 3-Star Superior Hotel Sonne

So that everything runs smoothly from booking to check-out and you can fully concentrate on relaxation, you can find all the important information about your stay here.

Check-In & Check-Out

Check-in: Your comfortable room in the Hotel Sonne in Stilfs is available to you from 2:30 PM on your day of arrival. If you arrive after 6:00 PM, please notify us by telephone.

Check-out: On the day of departure, we ask that you vacate the room no later than 10:30 AM.

Things you don't need to bring from home

cozy bathrobes
sauna towels
in-house organic certified cosmetics line PURE NATURE
hair dryer
bath slippers are no longer provided for environmental reasons, we ask you to bring these from home
for babies: cribs, high chairs

Holiday with Dog

Upon request, you can also check in with your four-legged friend. However, please note that they are not allowed in the dining room or in the lounges, out of consideration for other guests. We are happy to prepare a table in the restaurant for you.

The wellness area as well as the sunbathing lawn are dog-free zones.

A € 45.00 charge will apply for the final cleaning.

Payment Methods & Bank Details

Payment: we accept all major credit cards except American express, we also happily accept cash payments for which we offer a 1% discount.

Our bank details:
Raiffeisenkasse Prad am Stilfserjoch
Gasthaus Sonne des Hofer Paul & Co. KG
IBAN: IT07 H081 8358 9490 0030 2001 110
SWIFT-BIC: RZSBIT21227

Cancellation Policies

Please understand that we have to charge expenses in case of non-compliance with a reservation, in case of a short-term cancellation, in case of a late arrival or early departure.

There is no right of withdrawal in the sense of the Consumer Protection Code - nevertheless, we grant you the following cancellation conditions:

In case of a written cancellation up to 30 days before the start of the holiday, no cancellation costs will be incurred.
From 30 days to 7 days before holiday start, 80% of the booked arrangement will be charged.
From 7 days to arrival or in the event of a late arrival or early departure, 100% of the booked arrangement will be charged.

Unused services will not be refunded. The cancellation fee will be charged regardless of the reoccupation of the room.

We therefore recommend that you take out travel cancellation insurance. You can do this with just a few clicks directly here.